Traveluu

Traveluu Support

Need help? Email us at info@traveluu.com and we'll get back to you.

Please tell us your phone model (iPhone or Android) and what happened, so we can help faster.

Frequently asked questions

How do I unlock the full app?

Traveluu has a one-time in-app purchase (US$9.99 in the United States, or the local price shown in your store). There is no subscription. Open Traveluu, choose the unlock option and confirm with Apple (App Store) or Google (Google Play). Payment is handled by Apple or Google, and we never see your card details.

I bought the unlock. How do I restore it on a new or reset phone?

Your purchase is linked to the Apple ID or Google account you used to buy it, so you don't pay again. You don't need a Traveluu account.

  1. Make sure your phone is signed in to the same Apple ID (App Store) or Google account (Google Play) you used for the purchase.
  2. Install Traveluu, open it and connect to the internet.
  3. Tap Restore Purchases (on the unlock screen or in Settings). Your phone may ask you to sign in to the App Store or Google Play.
  4. Traveluu checks your purchase with Apple or Google and unlocks the full app. If the unlock doesn't appear, check your internet connection, close and reopen the app, and tap Restore Purchases again.

Purchases can't move between iPhone and Android, because Apple and Google keep separate records. If restoring still doesn't work, email info@traveluu.com with the order number from your Apple or Google receipt.

How do I get a refund?

Apple and Google handle all payments, so refunds are requested from them. For iPhone, go to reportaproblem.apple.com. For Android, use your order history in Google Play.

How do I turn reminders on or off?

Reminders are optional and off by default. To turn them on or off, open Traveluu, tap the gear icon on Home to open Settings, and use the Reminders setting.

When you turn reminders on, your phone asks whether Traveluu may send notifications. Tap Allow to receive them.

If reminders don't show up, check that notifications are allowed for Traveluu in your phone's settings:

To stop all reminders, turn them off in Traveluu's Settings or block Traveluu notifications in your phone's settings.

Does Traveluu work offline?

Yes. Traveluu's guides and Italy's emergency numbers are built into the app, so once it's installed you can read them without wifi or mobile data. Your purchase and restore need an internet connection. To call an emergency number you need phone signal.

What data does Traveluu collect?

Very little. There's no account, no sign-in, no ads and no tracking, and we never collect your name, email or card details through the app. Your progress and settings stay on your phone. To unlock and restore your purchase, the app sends your purchase record, an anonymous ID and basic device details to RevenueCat, the service we use to handle purchases. Read our Privacy Policy at traveluu.com/privacy.

How do I delete my data?

Your progress and settings are stored only on your phone. Deleting the Traveluu app deletes them.

RevenueCat keeps your purchase record for us so you can restore your unlock. To ask us to delete it, email info@traveluu.com with the order number from your Apple or Google receipt.

I found something out of date. How do I tell you?

Thank you! Email info@traveluu.com and tell us the chapter and what has changed. A link to an official source helps us check it quickly.

Important

Rules can change; always check local signage and official sources. Traveluu is a travel guide, not legal advice. If something in the app disagrees with a local sign, an official or an official website, follow the local source. In an emergency in Italy, call 112.

Contact

Traveluu LLC

Email: info@traveluu.com